Refund & Payment Policy — PetCare Vault
Last updated: 12/12/2025
]This Refund & Payment Policy explains how
payments, subscriptions, renewals, cancellations, and refunds work for
PetCare Vault (the “Service”), operated by
Jadugar Design Studio Australia/New Zealand (“we”, “us”, “our”).
ContactEmail:
mobaric@gmail.comPhone:
+61 468 727 929Address:
14 Stanford Street, Cranbourne West 3977 VIC, Australia1) Subscription plans & pricingPetCare Vault may offer a
30-day free trial and then paid subscriptions such as:
Monthly: $9 AUD / monthYearly: $99 AUD / year
Prices may vary by currency, taxes, and platform (Apple, Google, or website). The final price is shown at checkout.
2) Payment methods & who charges youYou can subscribe to PetCare Vault through:
A) Apple App Store (iOS)Apple processes your payment and manages subscription billing.
B) Google Play (Android)Google processes your payment and manages subscription billing.
C) Website checkout (Stripe)If you subscribe on our website,
Stripe processes your payment on our behalf.
Important: We do
not store full card details. Payments made on the website are handled securely by
Stripe.
3) Free trial termsIf a free trial is offered:you can use the Service during the trial period at no chargeif you do not cancel before the trial ends, your paid subscription may start automatically and you’ll be charged based on the plan and platform rulesfree trial eligibility may be limited by platform rules (e.g., one trial per account)
4) Auto-renewalsSubscriptions generally
renew automatically unless cancelled before the renewal date.
Apple: Manage in your Apple ID → Subscriptions
Google: Manage in Google Play → Payments & subscriptions → Subscriptions
Website (Stripe): Manage via your PetCare Vault account/billing page (if available) or email us at
mobaric@gmail.com
5) CancellationsYou may cancel at any time through the platform used to subscribe.After cancellation:you usually keep access until the end of the current paid period (or trial)you won’t be billed again unless you re-subscribe
Deleting the app does not cancel your subscription.
6) Refund policy by purchase channelRefund rules depend on where you purchased your subscription:
A) Apple App Store purchasesAll billing and refunds are handled by
Apple under Apple’s policies.
You must request refunds directly via Apple.
B) Google Play purchasesAll billing and refunds are handled by
Google under Google Play policies.You must request refunds via Google Play.
C) Website purchases via StripeFor subscriptions purchased directly on our website via
Stripe, refunds are handled by
Jadugar Design Studio Australia/New Zealand, subject to the terms below and applicable consumer laws.To request a refund for a Stripe/website purchase, email
mobaric@gmail.com and include:your account emailpurchase dateStripe receipt / transaction reference (if available)reason for the request
7) Stripe (website) refunds — what we typically approveFor website purchases, we may approve refunds (full or partial) in situations such as:
duplicate chargesincorrect billing caused by a technical issueyou cancelled but were still billed due to an errora
major service fault that prevented access to core paid features for a significant periodany circumstances where a refund is required by
Australian Consumer Law or
New Zealand consumer lawRefund type:If approved, refunds may be
full or
pro-rated, depending on the plan, usage, and time remaining in the billing cycle.
8) Stripe (website) refunds — generally not provided forFor website purchases, refunds are generally not provided for:
change of mindforgetting to cancel before renewalpartial use of a billing period (unless required by law)issues outside our control (e.g., device issues, internet connectivity, email access problems)notification/reminder issues caused by your device settings (e.g., notifications disabled)This does not limit your rights under consumer laws that cannot be excluded.
9) Refund processing time (Stripe/website)If we approve a Stripe refund:refunds are issued back to the
original payment methodtiming depends on your bank/card provider (often a few business days)
10) Upgrades, downgrades, and switching platformsIf you subscribe via
Apple, Apple controls plan changes and billing.If you subscribe via
Google, Google controls plan changes and billing.If you subscribe via
Stripe, we/Stripe control plan changes and billing.To avoid double billing, we recommend managing only
one active subscription at a time. If you switch platforms, cancel the old subscription first.
11) Failed payments (Stripe/website)For website subscriptions billed via Stripe:if a payment fails, your access may be temporarily restricted until billing is resolvedwe may attempt to re-bill according to Stripe settings and applicable rulesyou can update payment method via your account/billing page (if available) or contact support
12) Chargebacks and disputesIf you believe a charge is incorrect, contact us first at
mobaric@gmail.com so we can help resolve it.If you file a chargeback, we may suspend the account during the dispute process to prevent unauthorised access or additional charges.
13) Price changesWe may change subscription prices in the future. If pricing changes:the new price will be shown at checkout for new usersexisting subscribers may be notified where required by Apple/Google/Stripe rules and applicable lawchanges usually apply from a renewal date or as permitted by the platform
14) ContactQuestions about billing, cancellations, or refunds:
Email: mobaric@gmail.comPhone: +61 468 727 929
Address: 14 Stanford Street, Cranbourne West 3977 VIC, Australia
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